They do not tell you up front that you are signing a three year committment and that they will charge you $399 to close the account if you stop using their service before the three years is up. Analytics are crucial for making data-driven decisions for your business, and with online reporting, you’ll have access to that data whenever you need it—whether that’s at home thinking about your business or in a meeting with an important client. 9 TSYS Merchant Solutions reviews. Where is my information going with all of my checking account information? I’m a POS provider. Add a Review. Organization Name: Premier Health of South Minneapolis. Jobs; Companies; Salaries; Interviews; Search. 111 Reviews--Jobs. Early on when I signed on with the company things were a little confusing…the first card reader I got was not working properly. So long as you plan to stick with them to the end of the contract, though, TSYS is worth your consideration. San Diego, CA. Going directly with TSYS Merchant Solutions offers the most standardized and predictable experience. A free inside look at company reviews and salaries posted anonymously by employees. The Customer is of zero importance! I can make a note for machine, I cannot make an imprint plate!!! Comment moderation is enabled. Brex Card has $0 in annual fees. sigh…To me, this is just symptomatic of how everything in America has gone to hell in a hand basket. There are processing companies out there with more modern pricing practices that will not only give you the features you want but may also save you money in the process. TSYS says it’s easy to integrate its mobile payment processor with any point-of-sale setup. Check out our Merchant Account Comparison Chart or our roundup of the best small business credit card processing companies to see your other options. When I do have a problem, no one seems to know anything, they create “tickets” for every issue but never resolve them until you harass them to death, each time you call about your ticket you get an entirely different answer, including flat out lies. So if you have existing point-of-sale hardware or software, be sure to ask them about integrating. And if you have any service troubles along the way, you can count on TSYS to provide 24/7 support. For four years, Andrew has been writing copy to help business owners expand, manage, and advertise their unique brands. Not the fastest with deploying new technology or on the cutting edge, but a solid group of teams with customers best interests at heart and decades of experience and loyal customers. While this is an issue with most merchant account providers, it’s particularly acute with a company as large as TSYS. Add a Review. As always, if you’ve had any experience with TSYS Merchant Solutions, we encourage you to leave a review in the Comments section below. For example, it offers a program that essentially takes care of any data breach your company may experience. Every time I called someone they would try to walk me through trouble shooting, only to have them say I was doing something wrong. STAY AWAY from this company. If you run a high-volume business or have complex processing needs, it might be worth checking them out. Get started today to see if you can save on credit card processing. So you’re looking at having to pay up to $500 just for the privilege of walking away from TSYS and having to find another payment processor. I called today now they said they mailed it out on Nov. 18th .. OHHHHHHHH ok. Today is Nov. 27th I guess i will watch again for a few more days.DO YOURSELF A BIG FAVOR GO SOMEWHERE ELSE FOR MERCHANT SERVICES.Please please please they are crooks, read the Yelp reviews they are unreal.Kathy. Then they say they can do that per the contract. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. 11 Inter­views. They did nothing and then came back to me telling me the customer’s account was closed. A free inside look at company reviews and salaries posted anonymously by employees. why they had not even sent me a paper statement in the last 2 years, they replied that was an extra $9.95 a month and I could get it online, Okay, but no one from TSYS ever told me that or sent notice of this! Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. TSYS has put together a processing system that can do almost anything. Renting is a good option because if you ever decide to change processors you just send it back to us and that is it. Unfortunately, transparency has taken a big hit due to this change. After spending hours trying to fix it and dealing with rude customer service agents most of the time I had enough. Your email address will not be published. I have 2 children to feed and have no extra money. WORST customer service ever! It does not currently have a chat feature. 34 Benefits. Very bad customer service, they are never able to help you resolve any issues nor do they seem to care. While it offers interchange-plus pricing, it also uses the generally more expensive tiered pricing. Needles to say after many many calls and run around they finaly switched out account, after the 10k was charged. Learn about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. They have a huge client base providing their services to thousands of merchants. STAY AWAY FROM TSYS. I’ve been with TSYS for over a year and not had any issues. Plus, I made myself an LLC and so account numbers changed. View Jobs . wspeelman@tsys.com. Please call me if you have any questions about setting up a merchant account and I will shoot you straight. This has got to be the worst merchant service provider out there. Flat-rate pricing, on the other hand, is usually a little more expensive but much simpler to understand when your processing statements come in. This is after sending them ALL of the information that is needed. Data effective 11/23/20. They rip you off every way they can. We started using TSYS. They’ve always tried to charge me for a machine but I insist on getting them for free and they comply in the end. . For the last 10 days TSYS has not deposited any of my credit card sales into my bank account. While it is, of course, an extremely small sampling of all TSYS merchants, we appreciate seeing a few satisfied customers speaking about their experiences. Pros. A free inside look at company reviews and salaries posted anonymously by employees. My rep knew i was expecting a payment from my customer over 10k. If I can’t help, then I can refer you to other people I know in the industry who work for other companies. Companies. they committed fraud, illegally obtained $900 both times. A free inside look at company reviews and salaries posted anonymously by employees. Standard Plan: One month free ($29.95 value) Plus Plan: Two months free ($159.90 value) Pro Plan: Three months free ($899.85 value). The customer service never knew what was going on within and I found them to be totally useless. If this happens to you, you’re probably better off going with a provider that’s better prepared to meet your needs. Privacy Policy | © 2021 Total System Services, Inc. ® | © 2021 Total System Services, Inc. ® Terrible customer service. Thanks for reading! better stay from from this company this is a fraud company. For more information, please see our Privacy Policy Page. TSYS Merchant Solutions also has ten complaints on Ripoff Report, most of which are quite old at this point. We’re still waiting for them to respond 16 days later. Be sure to get any waiver in writing and keep a copy of the waiver — just in case. Delivering Business Advice Directly to You. Easily find PPP/SBA loans alongside other financing options. Those plans actually work out nicely for smaller merchant with less volume because the terminal is free. Not only can its reps help you solve any outages or answer your questions about the system, but they can also help you integrate your new or existing point-of-sale system into TSYS processing. Several months went by and I started running into problems with my card reader. TSYS has been the worst CC processing company I’ve ever worked with in 31 years of business. I gave them 2 stars because of their decent rates, but as for customer service…. Minimum monthly nut even if I didn’t run a card was about $70 (MAJOR RIPOFF), the $250 cancellation fee was absolutely NOT disclosed when I initially signed up and I do have copies of everything I signed to prove it, there was a $150 PCI compliance fee out every year even though I do not do eCommerce or online sales, and for months after I cancelled they continued to pull some other $35/month fee out of my account, which they refuse to refund! Be sure to check out our recommendations for the cheapest processors in 2021. They do not care about you. This is the scam on 81 year old business man trying to make living. Why not just give them a mobile point-of-sale system that gives them immediate access to your inventory numbers? And frankly, it can be really frustrating to get hit with unexpected fees when your business is planning on a certain amount of cash flow from card processing. Although located in Idaho, I help customers all over the USA. Unfortunately, it doesn’t quite have a strong price point to match its solid offering. The last straw was when they took, without my approval or knowledge, the $250. Stay away from this company unless you want to receive poor service and outrageous fees. For an organization of this size, I was surprised to find a relatively small number of complaints. Knowledgeable people, dedicated staff (think people spending 20+ years w/ the company). Product & company names, logos, and trademarks referred to on this site belong to their respective owners. I cant say enough to go somewhere else. I’m running on average 2% and I think that’s pretty good. Overall, TSYS makes the grade as a viable payment processor. Being a busy firm, we didn’t notice until months later. I have found, unfortunately, that resorting to threats is the only way to get people’s attention anymore. Typically it takes two days. This large company has sufficiently worked through many hang ups that smaller processing companies are still navigating. In May 2019, Global Payments, another very large direct processor from Georgia, announced that it was acquiring TSYS for $21.5 billion. Our mission is to help consumers make informed purchase decisions. Why can I not get the same answer when I call? The TSYS YouTube channel is still available, although it’s currently listed as ‘Global Payments + TSYS.’ All of the company’s social media accounts are frequently updated, and the TSYS YouTube channel features many customer testimonials and merchant education videos. For example, you could ask to have no cancellation fee. Why did I cancel you ask? just stay away from this company also read the added and continuos clause of terminal use which will they charge ton of money in case of any cancellation. Highly recommend going anywhere else. They stole funds $900 November 2016.Refusal to return funds back into the account chase bank account. Maybe they know hundreds of accounts will be leaving soon so they figure what the hell. His upbringing in an entrepreneurial family nurtured a passion for small business at a young age. TSYS refuses to take any responsibility for our account not being closed and possesses no business ethics to note that the account went inactive – I have now been told that Mr Starks (who of course is gone and left no records) was in Sales and had no authority to close an account. Regardless of what type of pricing plan you have, all merchant account contracts with TSYS include a standard three-year term and an automatic renewal clause that extends the contract in one-year intervals after that. The combined organization will operate under the Global Payments brand name, and the TSYS name will eventually disappear. You’ll never be without your data. I am reaching out to an attorney and the BBB now, this is the worst company! Because the company offers both tiered and interchange-plus plans, some very small or newly-established businesses without a processing history simply may not qualify for interchange-plus pricing. Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. This makes them acquisitions not subsidiaries. there are many other services like paytech chase and wells fargo . I’ll let you guess which one of the two happens! “ I have had other companies before and TSYS has been the best provider for my business. Most recently, our machine refused to batch out and Tsys said they would key in every entry within 3 days. Their web site was useless, and they never did get my account set up correctly. I realized they have been charging my account for years after I cancelled, and the fees went up in February of this year. per month without any activity. Their response is “it is your responsibility to check your account on our portal”. There Reps seem unable to help in any fashion. Of course I got a message machine, not a real person. I look at my monthly totals versus trying to dig through all the interchange, FANF, etc. Why are you stealing my money that was paid to my company! Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. Absolute scum. Next up a complaint to the FTC. Merchant complaints regarding the quality of that support brought the score down a little. While there are some valid reasons for doing this, we’d at least like to see a discussion of interchange-plus pricing and how it works somewhere on the site. I told Tsys this was their fault, not mine, so they had to pay up regardless of whether they could retrieve their money from the customer. This is very different than most vendors offering leases. I was nice on the phone, tried to resolve issues, only to get lip service from TSYS. they blame their representative who trained the staff of not explaining the right procedure .will diffinetly leave,them and start legal actions . No credit card is required to create your account. Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. I then tried to call to speak to someone at the corporate headquarters, but was caught in automated hell. Is this your company? Section 11.2 (d) of the most recent TSYS Merchant Agreement we could find contains the following provisions: (i) Bank and Merchant acknowledge and agree that in addition to all other remedies available to Bank under the Merchant Agreement or as otherwise available in law or equity, if the Merchant Agreement is terminated prior to the expiration of the applicable Term of the Merchant Agreement for any reason other than for a material, uncured breach by Bank, Merchant agrees to pay Bank damages (the “Damages”) determined by adding an account closure fee as follows: (1) $250 for Merchants with less than twelve months remaining from the date of termination to the end of the then current Term, or; (2) $500 for Merchants with more than twelve months remaining, or such portion of the foregoing as may be permitted by applicable law. All Rights Reserved. To make a valid comparison against whatever a competing provider can offer you, you’ll have to obtain a full price quote that includes your proposed processing rates and a complete breakdown of all one-time, recurring, and incidental fees. TSYS Merchant Solutions Reviews. How do fees go up in a pandemic? We revised and updated our TSYS review with the latest pricing and plan information for 2021. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services. While the simplified plans were presented as flat-rate pricing options, the fine print indicated that they were actually tiered pricing plans, meaning you would pay a much higher rate than the one advertised for mid-qualified and non-qualified transactions. A free inside look at company reviews and salaries posted anonymously by employees. TSYS Merchant Solutions Reviews. A bit of negotiation may get you some results, but it’s generally not the best option for low-volume processing. I usually dont write bad reviews but just a warning just RUNNNNNNNNNNNNNNNNNNN. The local processing rep has to take it out of their end or pass it along to the merchant. How much you pay will depend on your monthly processing volume, the processing rates offered to you (lower rates will usually require a higher monthly fee), and whether you include a “free” terminal with your account. Mailed out Nov 11, 2020. I have been in the industry for over 7 years and have worked for companies who don’t care about thier customers. This may seem like a lot of complaints, and for most companies, it would be. TSYS Merchant Solutions Reviews. This year they’ve endorsed Worldpay, but after reading their reviews on this website (thank you, thank you, thank you for existing!) It offers a full range of products and services for just about any kind of industry, and its pricing models are flexible enough to be a good fit for large and medium-sized merchants alike. Run as far as possible from this company. Now they’re saying the box didn’t have all the equipment and will credit me $190 which does little good. Then I got a call saying the card reader I had was out of date and they would be sending me the new model…NOTHING HAPPENED! I cannot speak for our company officially, but wanted to note a few things in the info about TSYS. Every monthly, annual, and incidental fee you might be responsible for will be disclosed somewhere in the fine print of your contract. In hindsight I should have run the other way. It’s up to you to review your agreement very thoroughly before you sign up for an account. All information is subject to change. Organization Name: National Drilling Association. If you do end up in a situation where you need to close your account early, follow the instructions in your contract to the letter. 105 TSYS Merchant Solutions reviews. Unfortunately, almost every single user review we found complains about hidden fees. They have put a hold on the account after they over charged my account $4000 for monthly fees and I complained and faught back against their unethical practices. 11 Inter­views. 111 Reviews--Jobs. ShippingEasy is one of our top picks for shipping software! Its just sad that this company does not care about its customers at all. First incident Ray went Chase told them not to release funds from his account. It is among few of the big companies that are in the business of credit card processing. If you’re considering TSYS Merchant Solutions for your credit card processing needs, this review provides information on TSYS’s rates and fees, contracts, equipment, and security as well as an explanation of what you can expect if you work with TSYS through CardFellow. Also we don’t lease terminals anymore. ADP Payroll is one of our top picks for Payroll Software! Overall, this is an impressive performance. I work for Tsys and the plans you quoted work great for some merchants and their processing needs but majority of our clients are set up on a cost plus pricing model. Of course now I have this reputation as a “bitch” because I’m driven to this degree. They refuse any credit back for these added charges. Even if you have the early cancellation fee waived they will charge you. TSYS is one of the largest credit card processors in the United States. When I closed my account with them they continued to charge me month fees . At a bare minimum, you’ll have to return the equipment promptly if you close your account to avoid being charged an inflated fee for the machine. What ever happened to “doing the right thing”? Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. Unlike most companies providing 24-hour telephone support, TSYS does not use outsourced representatives — all customer service reps are US-based. All contracts also include an early termination clause, which imposes an early termination fee (ETF) if you close your account before the current term has expired. Lying scum. 111 Reviews--Jobs. HIGHLY RECOMMEND STAYING AWAY FROM DOING BUSINESS WITH THESE PEOPLE! I called the customer and found out that was a lie. Our latest monthly fees crept up to $85. Also, with consistent sales volume comes an increased risk of fraud and security issues, so businesses that need to keep the processing rolling without security interruptions will appreciate TSYS’s strong security package. My one real warning is this: If you only process a low volume (say, under $5,000 per month), TSYS may not be able to get you the best deal possible. TSYS is a fully-featured processing company that comes with a big headache on pricing. At that point I don’t understand why merchants do not just go through TSYS directly. TSYS offers terminals to buy, or to month to month rent at very competitive pricing, and only provides the most modern compliant models. They offer a full range of products and services for just about any kind of business, and their pricing models are flexible enough to be a good fit for large and small merchants alike. There seems to be no accountability and nobody in charge when it comes to dealing with any issues.. 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